With so much focus on online law firm marketing and Internet interaction, sometimes it is easy to forget the basics of real-world behaviors. To remind businesses of the importance of basic etiquette, Inc. recently ran a story entitled “Business Etiquette That Matters Now.” In the story, Inc. offered five essential etiquette rules that are just as relevant today as they ever were. Brushing up on these rules is smart law practice management and can help you to ensure you don’t accidentally offend.
Law Practice Management and Business Etiquette
The etiquette rules as published by Inc.com include:
- Sending (paper) thank you notes. Sending a follow-up thanking a potential new client or contact for his or her time can not only go a long way towards separating you from the impolite crowd, but it can also remind the contact about your meeting and about why he/she wants to do business with you.
- Pay attention to people’s names. This includes peers, colleagues, co-workers, people who work for you, management and vendors. Knowing peoples names can make a big difference in how they perceive you and whether they feel loyalty or positive feelings towards you or your firm or not.
- Don’t rehash meetings until you’re walking out of the building. Inc. indicates that discussing a meeting in an elevator before you leave the building is bad form, even if no one is in the elevator with you
- Turn off the phone and other digital devices when having a meeting or other interaction with clients or co-workers.
- Refrain from judging others- or from sharing your judgments on Twitter or other social media for lawyers.
Some of these rules may seem obvious, but they can be easy to forget in a fast-paced world. Keeping them in mind, however, is just smart law practice management.